FAQs

Protects up to 100% of traveler's expenses for all covered trip cancellation or interruption reasons listed in the policy documents. These would be instances such as an illness or injury to someone in your traveling party, death in the family, hurricanes, mandatory evacuations, and many more benefits (OR) up to 60% of traveler's expenses for trip cancellation reasons NOT listed in the policy. Cost: 10.8% of the trip cost (includes all non-refundable fees) Only available to US and Canadian residents (Not available to residents of NY, WA, Puerto Rico, US Virgin Islands, or residents of Quebec) Must be purchased at time of booking or within 14 days of booking if more than 30 days from the trip start date For More Information: Cannot be purchased within 30 days of the trip start date Must cancel the reservation at least 2 days prior to the start date if filing a claim https://mypristastays.rentalguardian.com/

*(Coverage varies per policy, coverage is determined by the state you reside) Protects up to 100% of traveler's expenses for all covered trip cancellation or interruption reasons listed in the policy documents. These would be instances such as an illness or injury to someone in your traveling party, death in the family, hurricanes, mandatory evacuations, and many more benefits. Cost: 7.0% of the trip cost (includes all non-refundable fees) Can be purchased at time of booking or up to 30 days prior to the start date If booking within 30 days of start date, can be purchased at time of booking or up to 5 days passed booking Cannot be purchased on the same day as the trip start date https://mypristastays.rentalguardian.com/

No, guests who decline travel insurance, forfeit their ability to get a refund in the event of a natural disaster.

No, we have a strict age restriction of 25 years of age. This is set by the HOA of the building and not Prista.

No, only the guest booking the reservation is required to be over the age of 25. The person making the reservation must be also be occupying the condo for the entire length of the stay.

No, we have a strict no pet policy, this is set by the HOA of building not Prista.

Third party booking sites like HomeAway and VRBO charge guests a booking fee to use their website. This fee was included in the quote they provided prior to you making the reservation. It is processed separately.

Yes, we accept all major credit cards, as well as e-check. We can accept payment from multiple guests for the same stay.

No, we are not set up to receive e-check from Canadian guests, however Canadian guests can make arrangements to send a physical check in US dollars to Prista.

Check-in information is sent 10 days prior to check-in with a zero balance and a signed rental agreement.

Yes, absolutely, we ask that you make that request via email. Payment will be processed, and you will receive confirmation via email.

Contact our property care team via email, phone or text. This contact information is provided in the guest welcome packet. Every effort will be made to be resolved as soon as possible.

Yes. Golf carts must be rented through Kingston Golf Cart rental. Personal golf carts (from guests staying outside of Kingston) and/or golf carts rented from another rental company are not allowed in the resort due to the limited parking that is available.

Motorcycle parking is permitted in the designated area only (on a first come, first serve basis), located in front of the security gate and across from the fitness center. Trailer parking is NOT permitted at any time.

Beach chairs & umbrellas can be rented from March until October through Lack’s Beach Service at one of their stands located on the beach or by calling 843-448-7741.

No, pets are not permitted in any of our properties.

No, smoking is prohibited inside the properties, as well as out on the balconies.

No, grilling is not permitted.

Bed linens, bath towels and kitchen towels, along with a set of starter supplies to include paper towels, dish soap, dishwasher detergent, trash bags, hand soap, and toilet paper. Depending upon usage and your length of stay, supplies may need to be replenished.